↓ Insight
↓ Idea
↓ Impact
The CarePath Patient Portal provided patients with a seamless and intuitive experience, giving them instant access to their medication coverage, enrollment status, and savings programs—all in one place.
One of the standout enhancements was the streamlined sign-Up & enrollment, allowing patients to register just once to access all prescribed Janssen medications. This eliminated redundant accounts and ensured that all relevant information was consolidated for easy management.
Additionally, the simple layout ensured the sign-up flow was fully mobile-friendly, allowing patients to complete their application easily from any device. This improved accessibility.
Managing insurance coverage can often be an anxiety-inducing task, with patients struggling to navigate complex terminology and unclear statuses. Our redesign focused on making the current state of a patient’s case easy to understand at a glance, reducing uncertainty and empowering patients to take action with confidence.
Additionally, patients and providers now share a similar view of the coverage page, facilitating clearer, two-way communication about insurance details and ensuring both parties stay aligned on next steps.
Previously, patients found the VOB confusing due to dense medical terminology and complex formatting. To solve this, we developed a guided VOB that walks patients through their coverage step by step.
Instead of cluttering the page with excessive help tips, this interactive approach defines key terms, provides clear explanations, and highlights essential details.
Patients also gained secure access to their prescription history and insurance status, making it easier to stay informed about their coverage.
By simplifying the journey, patients could focus on their health rather than navigating complex administrative processes.
Through the hub, patients could enroll in support programs such as Janssen Link and Nurse Navigator, which provided dedicated treatment guidance and personalized assistance. The portal also allowed patients to sign up for medication reminders, helping them stay on track with their prescribed regimen.
By seamlessly integrating these resources, we empowered patients to better manage their healthcare journey with confidence and ease.
Including these services was a priority, as research has shown the significant impact of personalized reminders on treatment adherence. The study also highlighted that personalized messages, particularly those including a patient’s name, had a moderate effect on adherence.
With these findings in mind, we ensured that CarePath’s medication reminders were not only accessible but also customizable—giving patients control over how and when they received their reminders, making them as personal and effective as possible.
“I needed help with my medication payments. Getting help through Janssen CarePath was easy, they got it done right away.”
Cindy P, Patient