↓ Insight
↓ Idea
↓ Impact
“You guys have one of the most innovative portals.”
Melani R, Suncoast Rheumatology
Impact
Successful nationwide launch of the Janssen CarePath Patient and Provider Portals, supporting all Janssen medications, led to:
- Improved user experience increased adoption to 610,000 commercially insured patients to date, with providers calling CarePath their most-used manufacturer portal.
- 60% reduction in manual paperwork processing time due to improved EOB upload success rate.
- Positive provider feedback, noting ease of EOB uploads, better patient data access, and a user-friendly experience.
- Greater affordability and adherence for patients, with 80% reporting reduced financial stress from better savings management. Clear coverage tracking ensured continued medication access, boosting adherence rates by 30%.
Janssen CarePath v2.0 successfully transformed a fragmented support system into an intuitive, efficient, and scalable platform. By prioritizing user needs and leveraging cloud-based technology, we created a solution that not only enhanced the patient and provider experience but also set a new standard for digital healthcare support.