Verizon
Better Billing
[ 5 ]
OverviewVerizon embarked on a digital transformation initiative aimed at improving user engagement, operational efficiency, and business value. As part of this effort, Verizon partnered with IBM to modernize IntradaPro, a decades-old billing and provisioning platform originally built in the 1980s.
Team01x User Experience Design Director
01x User Experience Design Lead (me)
02x User Experience Designers
04x Front-end Engineers
My RoleUser Research & Insights
Experience Design & Iteration
Cross-functional Collaboration
Design System
Our Impact
37.5% reduction average order processing time
60% reduction in team member onboarding time
93% reduction in system billing errors