Toyota
Supply Chain 01
[ 1 ]
OverviewAs Design Director on a two-year transformation initiative with Toyota, I helped unify 12 fragmented product workstreams under a shared design vision. By reframing communication breakdowns as design challenges, we built a platform that not only improved ETA accuracy and transparency, but fundamentally changed how teams collaborated across the organization.
My Team06-08x User Experience Designers
02x User Researchers
My RoleDesign Leadership & Strategy
Hands-on Execution & Product Delivery
User-Centered Research & Insights
Team Management & Mentorship
DesignOps & Cross-Functional Processes
Our Impact
99% reduction in time for aggregate record retrieval
20% reduction in status inquiries due to visibility